GoNowVisa Services Made Easy

We developed a streamlined digital platform for GoNow, making visa inquiries and applications simple, transparent, and user-friendly for clients across the UAE.

Overview

GoNow is a Dubai-based visa processing company offering assistance with tourist, work, and residency visas. As their clientele grew, so did the complexity of managing queries, documents, and real-time updates. They required a system to automate processes, reduce manual interactions, and improve client engagement.

Branding

UI / UX

Challenge

Solution

Challenge

Solution

Challenge

Solution

Challenge

Solution

Challenge

GoNow was relying on WhatsApp, spreadsheets, and manual follow-ups to process hundreds of visa requests. Clients often faced delays in getting information or clarity on requirements. The absence of a structured system created confusion, miscommunication, and repetitive workload for the team.

Solution

Kodbay developed a responsive web platform with modules for service listings, document uploads, cost estimation, and application tracking. It helped streamline client communications and automated critical touchpoints in the visa application process—delivering clarity, efficiency, and control.

Our Approach

We worked closely with GoNow’s operations team to map their end-to-end visa workflow. Our design team focused on making legal and technical information digestible for first-time users. Development followed a modular structure, allowing easy scaling to add new services or update visa policies.

Research Process

Brand Study

GoNow is positioned as friendly, fast, and reliable. We used calming blue hues, clean typography, and intuitive icons to build trust and simplify the user journey. The design avoids complexity, focusing instead on clear calls to action and simple user flow.

Main Features

-Step-by-step visa application walkthrough

-Cost estimator and service comparison

-Live chat and support integration

-Status tracking dashboard

-Secure document upload portal

-Multilingual support

Audience

The platform serves individuals and families seeking tourist or visit visas, as well as HR professionals handling employment visa applications. It also supports international clients relocating to the UAE for business or residence.

ui \ ux

We created a guided, question-based flow to ease user anxiety around visa procedures. Progress indicators, FAQs, and inline tips help users make confident choices. UX testing ensured clarity even for users with minimal digital literacy.

IMPACT

-Reduced average response time by70%
-Improved form submission rate by55%
-Increased application volume by 40% within 2 months
-Cut down manual workload by 60% through automation and self-service tools

Conclusion

With Kodbay’s tailored platform, GoNow transitioned from a manual, service-heavy model to a digital-first, client-friendly experience. The new system not only enhanced operational efficiency but also improved customer trust—positioning GoNow as a reliable visa partner in the UAE market.

Case Studies

At Kodbay, our projects are more than just deliverables—they are milestones in digital transformation. Each case study highlights how we’ve partnered with clients across industries to craft tailored, impactful, and scalable solutions. From intelligent mobile apps to robust enterprise systems, our work reflects a blend of strategy, innovation, and execution. Explore how we translate vision into value through purpose-built technology and meaningful collaboration.